Keep the earlier record intact
Keep the earlier job record and the new observation side by side. The first describes what was found and done then; the second describes what has been noticed now. A similar location is worth recording, but it is not evidence that the same component or responsibility is involved.
Use the wording on the actual invoice or job sheet. If the work was done elsewhere, provide the records you hold instead of assuming the receiving workshop can retrieve them. Keep a previous suggestion distinct from a confirmed finding or completed task.
- Earlier job: workshop, date, job reference and equipment identified in the record.
- Recorded outcome: findings, authorised work and any unresolved point.
- New observation: when it was noticed, where it was seen and who observed it.
- Comparison question: which apparent similarity needs assessment, without declaring the cause?
Describe the new observation on its own terms
Record where the oil was seen, when it was noticed and the last known use of the equipment. Say whether the account is your own or came from a colleague. If there is only a mark on the ground, do not label a particular hose or seal as the source.
Use existing photographs or images obtainable from a safe position without approaching the equipment. Do not operate the system to create a fresh leak or make the comparison more convincing. Uncertainty about whether the new mark is related to the earlier job should remain explicit.
Do not try to locate the source by touch
The HSE warns that high-pressure fluid can penetrate skin. Its machinery guidance illustrates why an apparently small leak must not be explored by hand.
Do not touch suspect hoses, disconnect fittings or attempt a temporary repair. Gathering a better description is not a reason to enter a hazardous area. The workshop can decide which inspection is needed under appropriate conditions.
Sources: HSE: high-pressure fluid hazards
Agree the next assessment before moving the vehicle
The US DH-S manual from DHOLLANDIA requires unsafe lift equipment to remain out of use. Follow the instructions for the actual fitted lift and have qualified personnel assess any uncertainty about use or safe vehicle movement.
Ask who should receive the repair record and which contact will discuss findings. A request for reassessment is not, by itself, a conclusion about the cause or responsibility for the new problem.
Sources: DHOLLANDIA: DH-S operation manual
Call with the earlier job reference and the new observation, and agree the safe next step before arranging a workshop visit.
Call the workshop